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Why Customer Experience Matters?

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C ustomer Experience is an important and integral part of every business. A positive customer experience is crucial to define your success and a negative customer experience helps in improvisation. A happy customer will help in promoting your business through word-of-mouth marketing. Thus, if you really want to build a loyal customer base for your business, then you should focus on customer experience and customer feedback application . Let's understand first, what is customer experience. What is Customer Experience? According to Annette Franz, founder, and CEO of CX Journey : The customer experience (also known as CX) is defined by the interactions and experiences your customer has with your business throughout the entire customer journey, from the first contact to becoming a happy and loyal customer. In simpler words, Customer Experience is nothing but “the way a customer interacts with the organization”. On the basis of their interactions at different stages, a customer builds

What is the difference between a white label survey and a private label survey? - CViewSurvey

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  The difference between white label surveys and private label surveys is actually quite subtle. This is why these words are so easily confused. A private label survey is like a registered trademark i.e it enables you to configure and deploy your own branded, customized version of software to your customer base. While with a white label survey you have complete brand control i.e. you have full control and allows you to customize the survey completely with all your brand's logos, images, and footer, URL, etc. Benefits of White Label Surveys   There are several benefits of white label surveys . Here are six benefits that come with using white labels. And this also applies to white label surveys.  White labels increase your company's visibility. If the business you run expects you to offer a lot of third-party services or products, paying more for white labels on any product you offer is a great way to grow and spread the word.  Promote your brand without being offensive, thus